Parent Resources

IPad Internet Connection Problems

The iPad is not connecting to the internet. What do we do? 

All DOE iPads should come internet ready. If, however, for some reason the iPad is not connecting to the internet, help the student do the following: 

  1. Go to Settings.  

  1. Select Cellular.  

  1. Turn on Cellular Data.  

  1. Tap Cellular Data Options.  

  1. Verify that LTE and data roaming are turned on. 

 Still having issues? Call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE) and then follow their instructions.  

The iPad is asking for a passcode. Where can we find this?  

You might get that wording “Device Policy Alert: Your org requires you to set a passcode on this device to access this account.  Please set a passcode and try again” when trying to open up an app.  

If you get this message, try the following steps  

  1. Go into settings on your iPad 

  1. Turn on passcode 

  1. Create a six digit passcode 

  1. Give it a few minutes 

  1. Go to the app and sign in. It may or may not ask you for the six digit code   

 For more answers, visit Google Support guideDOE Support guide) or contact your Google Amin.  If you don’t know who your Google Admin is, call the DOE Service Desk at 718-935-5100. They can provide you with this information.